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Momentos Banamex Information

5Questions

What is the Momentos Banamex Program?

Momentos Banamex Program is a loyalty program that lets you redeem your Points* for rewards including merchandise, travel, vouchers, points transfer and even cash rebates to your Momentos Banamex credit card account.
Taxes and standard delivery costs will be included in the cost of the reward when you redeem your Points.

*Points refer to the Points earned when you make eligible purchases with a Banamex credit card that is enrolled in Momentos Banamex.

I am eligible to participate in Momentos Banamex?

Why can't I redeem my available points?

What happens to my Points if I cancel my card?

How is my Information in Momentos Banamex connected to my Banamex credit card account?

Redeeming Points

6Questions

Where do I find my Points balance?

Once signed on to Banamex Rewards (www.banamexrewards.com), go to Home, then on the balance points drop down menu, and then Points Balance

How can I redeem my Points?

How long after I make a purchase with my Banamex credit card will it take for my Points to appear in my Points Balance?

Do Points expire?

What does adjusted/ forfeit /redeemed points mean?

Where do I find my order History?

Merchandise And Gift Cards

6Questions

Are there any delivery costs for Merchandise rewards?

Standard delivery and handling costs are included in the total cost in Points of your reward. The total number of Points required for redemption will be displayed during the checkout process.

How are the rewards sent to me?

If my reward needs to be sent, when will it be delivered?

Can I send my rewards to an address other than my billing address?

Can I cancel or return my redemption?

Do the Merchandise Rewards have warranties?

Travel

12Questions

What are Types of travel can I redeem my Points for?

Travel includes airline tickets, hotel accommodations, car rentals, travel packages and destination activities/excursions.

The travel service provider for Momentos Banamex is Fidelity Marketing SA de CV. The travel offered by Momentos Banamex are fulfilled by Fidelity Marketing.

How do I use my Points to book travel?

Why did the number of Points required for my Travel search change within minutes while I was processing my redemption?

Are there restrictions or blackout dates for travel redemptions?

Are taxes and surcharges included in the Points total for travel redemptions?

May I add a traveler to my itinerary?

Can I book the same day reservation?

What if I need to cancel my travel reservation?

What if I don't have enough Points for the trip I want?

Can I combine my Points with frequent flyer miles for air travel?

Will I receive a ticket in the mail for my travel reward redemption?

What if I have specific questions related to my upcoming travel booking?

Shop At Partners

2Questions

In which stores can I use my points?

In Liverpool group department stores such as: Liverpool, Pottery Barn, GAP, Williams Sonoma and West Elm.
In La Comer and Fresko self-service stores.
Soriana self-service stores.
Other stores such as Mac Store, Ghandi, CompuDabo, Bosé, Diesel Fabricas de Francia, among others.

How can I use my points at participating stores?

2x1 Companion Ticket

10Questions

What is the 2x1 Companion Ticket?

It is a benefit granted to customers who meet the requested conditions. Once fulfilled, they will receive the benefit of acquiring a free ticket for their companion at the time of purchasing a round-trip ticket at the economy or tourist fare. Additionally, for Explora Banamex, Conquista Banamex, and Beyond Banamex cards, you have the option to choose instead of the 2x1 a discount of up to 400 USD on your companion's ticket to travel to other destinations around the world.